If you’ve encountered the error message “This Application Is Not Allowed to Create Accounts” while trying to register a new Ubisoft account, you’re not alone. This issue affects users across multiple devices, especially when signing up through Ubisoft’s game clients or companion apps. Fortunately, there are several ways to fix or work around the problem. Below, we break down why this issue may occur and how to resolve it quickly.
What Causes the Error Message?
This error typically appears when an application or device tries to create a Ubisoft account using a client that isn’t authorized to register new users. Ubisoft has restrictions in place to prevent automated sign-ups and to ensure a secure and consistent user experience. Common platforms where this error appears include:
- Ubisoft Connect PC or Console clients
- Third-party game launchers like Epic Games or Steam
- Mobile companion apps
- Game betas or early access builds
The issue usually arises due to API restrictions or because the application lacks permission to perform account creation. This is not necessarily a bug—rather, it’s often a design choice to funnel all registrations through official Ubisoft platforms.
How to Fix the Issue
Below are multiple solutions to help you resolve the problem and successfully create your Ubisoft account.
1. Register Through the Official Ubisoft Website
The most reliable workaround is to bypass the application entirely and create your account via a web browser:
- Go to Ubisoft’s Official Website.
- Click on the profile icon in the top-right corner.
- Select Sign Up and complete the registration process.
- Return to the app or game that gave you the error and log in with your new credentials.
This method works in almost all cases and prevents the need for deeper troubleshooting.
2. Use a Different Device or Platform
If you’re receiving the error on a console or mobile device, try completing the registration on a PC instead. Many users have found success when they switch platforms. Once your account is created, you can seamlessly log in from any device.
3. Check for App Updates
Some users encounter this issue simply because their application or game is outdated. Ubisoft periodically updates its software to change or remove certain permissions. To update:
- Open your app store or game launcher.
- Search for the application or game that’s showing the error.
- Install all available updates.
After updating, open the app again and see if the error persists.
4. Clear Cache and Reinstall the Application
Corrupted cache files can sometimes interfere with application permissions. Clearing the cache or reinstalling the app can resolve hidden issues.
- Delete temporary and cache files for the app (consult your device guide).
- Uninstall the app completely.
- Reboot your device and reinstall the latest version of the app.
Try signing in again with an existing Ubisoft account or use the website to create a new one first.
Additional Help From Ubisoft Support
If you’ve tried the above methods and still can’t create your account, Ubisoft Support can help. Visit the Ubisoft Help Center and click on Contact Support. Be prepared to describe the steps you’ve already taken and include screenshots of the error.
Preventing the Issue Altogether
To avoid this error in the future, keep these tips in mind:
- Always create accounts through official channels like Ubisoft.com.
- Avoid third-party websites claiming to offer account creation services.
- Keep your game and apps updated to the latest version.
- Use verified email addresses and avoid temporary email services during registration.
Conclusion
While the error message “This Application Is Not Allowed to Create Accounts” can be frustrating, it’s usually easy to work around by creating your account directly through Ubisoft’s website or updating the platform you’re using. Following the steps outlined above will help you get past the issue and into your game in no time.
Don’t let this minor hiccup prevent you from enjoying Ubisoft’s fantastic collection of games. Once you’re signed up and logged in, an entire world of immersive gameplay awaits!